shipping & returns

Shipping & Return Information

Where Do You Ship?

Currently we ship within the contiguous US, excluding PO boxes, military addresses, Alaska and Hawaii.

How Much Does Shipping Cost?

Most of our products are shipped at a Flat Rate. The final shipping cost for your order will be presented at checkout.

What Shipping Carriers Do You Use?

Snazzy Jazzy Pet ships some products via Federal Express Ground or USPS. However, many of our products are shipped directly by our vendors who may utilize other shipping providers or methods.

How Long Will It Take To Receive My Order?

Shipping times will vary depending on where the item is sent from (from Snazzy Jazzy, directly from our vendors or if it is made to order). Estimated shipping times for each product are outlined on each product detail page.

May I Return My Purchase?

Because the return policy varies by product, we display the return policy on each product detail page. Due to stringent health regulations, dog beds cannot be returned unless defective and in unused, original condition. Items that are customized or designed especially for you are a final sale and may not be returned.

How Do I Return An Item?

To return an item that is eligible for return, please send us an email through the Contact Us link on our website. Please reference Return Request in the subject line, and be sure to include your order number, name, email address and a phone number in case we need to call you. We will review your request and email you a return shipping label to affix to the box to send the item back to us. If you do not have a printer, let us know and we will mail a shipping label to you. Please note that returns must be sent back within the number of days (following the receipt of your order) as outlined on the product detail page. All items must be returned in unused, unworn, unwashed, undamaged and in original condition.

What If The Item I Receive Is Damaged?

If an item arrives damaged, please contact us as soon as possible through the Contact Us link on our website, and we'll do our best to remedy the situation. Please reference Damaged Item in the subject line, and be sure to include your order number, name, email address and a phone number in case we need to call you. Sometimes, if we have limited quantities of a particular item, an exchange might not always be possible.

Is There A Fee For Returns?

When an eligible item is returned, your card will be credited back the purchase price plus any applicable sales tax. You will not be refunded for the initial shipping costs, and a $5.00 return shipping fee will be assessed. If you return an item because it is damaged, there is no return fee, and we will do our best to waive your initial shipping cost.

Can I Change My Order Once It Has Been Placed?

If you wish to change or cancel your order, please contact as soon as possible through the Contact Us link on our website, and we will do the best we can to modify it or cancel it. Please reference Cancel Order in the subject line, and be sure to include your order number, name, email address and phone number in case we need to call you.

How Do I Know If My Return Has Been Received?

Once your returned item has been received by us and processed, it may take up to seven business days for your credit card to be credited.

If you have any additional questions please contact us at help@snazzyjazzypet.com

 

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