faqs

Let Us Assist You....

You will find answers to our most frequently asked questions below. If you cannot find the answer you are looking for, please contact us at help@SnazzyJazzyPet.com.

What is Snazzy Jazzy Pet?

Snazzy Jazzy offers special savings weekly on unique products for pets & their stylish people. We present fabulous new and lesser known products that we feel our pet-loving community will love. We scour the world to find out-of-the-ordinary designers, artisans, goods and custom products.

We present and highlight a variety of new products and designers every week in our Discovery Events. These events offer a special savings for a limited time period, which is highlighted in the event details.

Snazzy Jazzy also features Everyday Boutiques, an ongoing shopping area where we present many products from previous Discovery events. So, if you happened to miss a Discovery event, you can often still find the goods here!

What kind of products do you sell?

We showcase and sell products for pets as well as pet-related products for people. Fabulous pet items are obvious. Often the products we present for people are not quite as obvious! We look for anything fabulous that will fit in with a pet lovers lifestyle; i.e. cashmere gloves are great to wear while walking the dog, etc.!

How do you find your products?

The Snazzy Jazzy team delights in bringing unique goods directly to you. We discover new products by the joint efforts of our committed merchandising team. We also rely on recommendations from our Snazzy Style Contributors, a growing group of individuals who are passionate about great style, design and everything-pet.

May I become a Style Contributor?

We welcome new additions to our valued team. Visit our Suggest-A-Product menu link to contribute your idea.

Do you have guidelines for product submissions?

  • Products must be unusual, unique and of the highest quality
  • Because we are a discovery platform, please avoid submitting products that are widely available in the mass market or online
  • Regarding pet products, our emphasis is on dogs and cats
  • Regarding people products, we feature products for the home, garden, apparel and more

Where can I learn more?

Visit our Facebook page and follow us on Twitter @snazzyjazzypet. Also, be sure to check the Snazzy Blog for updates on inspiring stories about pets, their people and simply good news.

When do Discovery Events start?

New Discovery Events launch throughout the week at 11:00 a.m. EST. The end date for each event is stated. To stay updated on our Discovery Events, please sign up for our Discovery emails.

If I missed a Discovery Event, is the merchandise still available for purchase?

Most of the time. We can only guarantee that Discovery items will be available to purchase for the stated time period (unless they sell out more quickly). However, we do our best to try to continue offering these items in our Everyday Boutiques at regular retail price. So, if you see a Discovery you like, act fast in order to save.

Payment

How is the sales tax calculated?

The sales tax charged is dependent on where the item is being shipped. You will be able to view the sales tax associated with your order during checkout.

Which credit cards to you accept?

We currently accept Visa, MasterCard, Discover, and PayPal. Please note the credit card billing address must be a U.S. address.

Is my credit card safe online at Snazzy Jazzy?

Yes. Snazzy processes its online payments through secure servers. For more information about our security and privacy policies, please refer to our Privacy Policy in the bottom menu.

May I order by phone?

At this time we only accept orders online. However, if you encounter any difficulties or technical issues, please contact us at help@SnazzyJazzyPet.com.

Shipping

Where do you ship?

Currently we ship within the contiguous U.S., excluding P.O. boxes, military addresses, Alaska and Hawaii.

How much does shipping cost?

Most of our products are shipped at a Flat Rate. The final shipping cost for your order will be presented at checkout.

Which carriers do you use for shipping?

Snazzy Jazzy ships some products via Federal Express Ground, UPS Ground. or USPS.  However, some products are shipped directly by our vendors who may utilize other shipping providers or methods.

How long will it take to receive my order?

Shipping times will vary depending on where the item is sent from (from Snazzy Jazzy, directly from our vendors or if it is made-to-order). Estimated shipping times for each product are outlined at the bottom of each product detail page.

Returns

May I return my purchase?

Because the return policy varies by product, we display the return policy on each product detail page. Items that are customized or designed especially for you are a final sale and cannot be returned. Due to stringent health regulations, dog beds are non-returnable unless defective. If defective, they must be returned within 7 days of receipt in unused & original condition. Items that are customized or designed especially for you are a final sale and may not be returned.

How do I return an item?

To return an item that is eligible for return, please send us an email through the Contact Us link on our website. Please reference "Return Request" in the subject line, and be sure to include your order number, name, email address and a phone numbers in case we need to call you. We will review your request and email you a return shipping label to affix to the box to send the item back to us. If you do not have a printer, let us know and we will mail a shipping label to you. Please note that returns must be send back within the number of days (following the receipt of your order) as outlined on the product detail page. All items must arrive unused, unworn, unwashed and in original conditon.

What if the item I receive is damaged?

If an item arrives damaged, please contact us as soon as possible through the Contact Us link on our website, and we'll do our best to remedy the situation. Please reference "Damaged Item" in the subject line, and be sure to include your order number, name, email address and a phone number in case we need to call you. Sometimes, if we have limited quantities of a particular item, an exchange might not always be possible.

Is there a fee for returns?

When an eligible item is returned, your card will be credited back the purchase price plus any applicable sales taxes. You will not be refunded for the initial shipping costs, and a $5.00 return shipping fee will also be assessed. If you return an item because it is damaged, there is no return fee, and we will do our best to waive your initial shipping cost.

May I change my order once it has been placed?

If you wish to change or cancel your order, please contact us as soon as possible through the Contact Us link on our website, and we will do the best we can to modify or cancel it. Please reference "Cancel Order" in the subject line, and be sure to include your order number, name, email address and phone number in case we need to call you.

How do I know if my return has been received?

Once your return has been received by us and processed, it may take up to seven business days for your credit card to be credited.

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